Customer Benefits

The MECHAN℠ Search enables customers to locate highly skilled automotive professionals committed to ethical business practices and customer satisfaction. MECHAN℠ members display first in the search results followed by other reputable professionals. The MECHAN℠ Grade is indicator of customer satisfaction, derived from several sources in which customers have rated their personal experiences.

Member professionals have pledged their dedication to integrity by agreeing to a fundamental code of ethics established by the ASA (Automotive Service Association, http://asashop.org/).

Code of Ethics

1. Perform high quality repair service at a fair and just price.
2. Use only proven merchandise of high quality distributed by reputable firms.
3. Employ the best skilled technicians obtainable.
4. Furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
5. Have a sense of personal obligation to each customer.
6. Promote good will between the motorist and members of all associations with whom we are affiliated.
7. Recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
8. Offer the customer a price estimate for work to be performed.
9. Furnish or post copies of any warranties covering parts or services.
10. Obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
11. Notify the customer if appointments or completion promises cannot be kept.
12. Maintain customer service records for one year or more.
13. Exercise reasonable care for the customer's property while in our possession.
14. Maintain a system for fair settlement of customer's complaints.
15. Cooperate with established consumer complaint mediation activities.
16. Uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.




Basic Road Emergency Kit

AAA reports that every year one out of three drivers will have a road emergency: a flat tire, breakdown, or collision. You cannot be prepared for everything but stocking some basic supplies might resolve the problem, keep you alive, or at least make you safer until help arrives.

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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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Member Benefits

Absolutely the best value for automotive service professionals, MECHAN℠ members receive a vast array of all inclusion technical and marketing services. Explore the benefits risk free for 30-days.

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