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Pohanka Acura
13911 Lee Jackson Memorial Hwy, Chantilly, VA 20151
    (703) 968-6600

Business Hours

Monday: 6:00 AM - 12:00 AM
Tuesday: 6:00 AM - 12:00 AM
Wednesday: 6:00 AM - 12:00 AM
Thursday: 6:00 AM - 12:00 AM
Friday: 6:00 AM - 12:00 AM
Saturday: 7:00 AM - 7:00 PM
Sunday: 7:00 AM - 7:00 PM

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Latitude: 38.892223    Longitude: -77.429049


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Nichole Reigins Nichole Reigins
5/17/2018
Star Rating 5
What a great dealership. I recently moved to this area for business, coming from CT I am used to that quick in and out experience. I was shocked, upon walking in I was greeted by the receptionist, she introduced her self and offered me coffee and tea! That was so pleasant. While I waited for the vehicle I picked out to arrive for a test drive I was kept busy with good conversation. I ended up purchasing the Acura, and of course, I love it. Thank You Pohanka Acura!
John J. John J.
5/12/2018
Star Rating 5
I was very pleased with the customer service I received on April 24, 2018, during my most recent visit to Pohanka Acura in Chantilly, VA. Within a minute of pulling up to the service entrance, Kyle Schmidt greeted me at my car. I told him the service I was interested in. He pulled up the car's service record and inquired about several other services I might consider. He gave me an estimate for the time it would take to get the requested service done. The estimate was spot on. At no time when I dropped off the car or picked it up did he try to pressure me into any additional services. He kept the conversation casual but professional. I sincerely appreciate the outstanding customer service I received that day from Kyle.
China Fowler China Fowler
6/20/2018
Star Rating 5
Working with Tish Thompson at Pohanka Acura was a great car buying experience. She is knowledgeable, informative and made the whole experience pleasant! I would highly recommend Tish to anyone looking for a new or used car.
K Mckinzie K Mckinzie
6/20/2018
Star Rating 5
Good experience, good deal. Jason Smith was the associate who helped us. He was great....very knowledgeable. He answered all of my questions and explained everything in detail from the paperwork to the car amenities. I would recommend them, everyone was really kind.
Rakesh Pha Rakesh Pha
5/21/2018
Star Rating 1
The unintelligent and unprofessional service representative. I took my car for scheduled service maintenance and was told to come after 90 minutes. I left my car there and went it in my friends car. I got call after 10 minutes and was told some recommendations service to be done. Since I was not prepared for these extra maintenance fees,I replied that I will not do it now but will do it next time. Then,I was told the scheduled maintenance will be complete in 20 minutes. I went back and made payments and left the dealer. However,I noticed the front tires were still showing same psi(front tires psi was more than rear tires) as it was before scheduled maintenance even with tire rotation done. I called back to ask the reason why the numbers were not right and wondered if the monitor needs to be set after tire rotation to reflect correct tire pressure. The service rep instead of explaining the reason why it was not showing the right number he kept on saying it was done, they would not charge for some service it was not performed and there is no way to tell. After a while, he then said it will take 30 minutes to reset and will show correct psi. And he also said he was present when the rotation was done. I didn't know the service rep stays with customers car the whole time when service is performed. How he can say from nothing can be done TO it will show the right number in some time. I went back to get to the dealer to get factual information on how the monitor works. The service rep called the mechanic who worked on my vehicle and the answer I got was to trust him, the service was done and I was told to drive for sometime to get accurate monitor display. While I was talking to the mechanic, the service rep added the monitor doesn't always show the numbers correctly, it is always less or more than actual readings, which means I shouldn't believe in the monitors the Acura has. All this unnecessary coverup just to know the reason why the readings did not change after tire rotation. Left the place without getting definitive answer. Never going back to this place as the representative doesn't have enough knowledge on how the Acura car's functionalities. Would not recommend this place to anybody. Conclusion is Whatever they write in the service bill, we just have to accept by trusting them. There's no other way for us to know all the services performed as the monitors and display functionalities in Acura car is not accurate. BTW even after few hours of driving, the monitor reading were not updated as per tire rotation service done as the rep said. Also, the rep should learn something from this experience, DO NOT shake your head when the customer is walking in front of you, there are other people in customers cars watching you how you misbehave.


powered by YP
Rating 1 Stars   (1)
YP Review joowan
8/16/2011
Star Rating 1
PLEASE CHECK GOOGLE REVIEWS AND YELP REVIEWS ON THIS PLACE AS WELL BEFORE EVEN STEPPING FOOT IN THIS PLACE! I go to the dealership to test drive a Certified Pre Owned model Acura TL listed at $17900,(I have a hard copy proof of their listing which indicates CPO status) and decided to sit down to work out a deal on 8/14/11, before negotiations went anywhere, the General Manager Lenny came over to assure me that he will not budge on any pricing, and that he will sell the car for the price he listed to someone else. We left the dealer immediately. Next evening, Monday, we receive a phone call from another manager named Bart that they will make a deal and we came to an agreement with on the phone which is $17950 all inclusive, warranty issue was not discussed, and we went ahead and made a down payment over the phone. We were expected to show up on Tuesday to take delivery and finish the paperwork. Upon arrival, I inquire about the remaining warranty left on this Certified Pre Owned vehicle. At which time Bart comes out of his office, and tells us that on the phone he specifically told me last night before we reached an agreement that he said we agreed that we would not get a warranty, this is False, the topic of warranty was never discussed on the phone. on top of which, Tuesday morning before we went to go take delivery of the vehicle, we received a phone call that others were coming to look into buying the car, after which we've already made a down payment. The tone of Bart and Lenny's voice were both very Bully-ish, and after we reached an agreement, they decide to take away the certified pre owned status of the car. This was not what we agreed to and the purchase ultimately did not take place.


powered by Yelp
227 reviews
Yelp Review Malik M.
5/10/2018
Probably one of the best dealerships in the DMV. 1.GREAT SERVICE The hours are amazing . They under their clients and realize that we have busy schedules... read more
Yelp Review Heidi L.
9/8/2017
I came here to get my emission, safety inspection, and oil change. As soon as I drove up to the service lot, Erkin walked up to me and greeted friendly.... read more
Yelp Review Sonya D.
6/19/2018
I have found their service department to be very disingenuous. Buyer beware. read more



 






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Pohanka Acura Photo 1
Raghu Veer Madiraju
Pohanka Acura Photo 2
Pohanka Acura
Pohanka Acura Photo 3
Daniel Allison
Pohanka Acura Photo 4
Carl Fyffe
Pohanka Acura Photo 5
Pohanka Acura
Pohanka Acura Photo 6
Daniel Allison
Pohanka Acura Photo 7
Daniel Allison
Pohanka Acura Photo 8
Bill Bassing
Pohanka Acura Photo 9
Raj Prashad
Pohanka Acura Photo 10
Gaston Santos


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