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Pohanka Acura
13911 Lee Jackson Memorial Hwy, Chantilly, VA 20151
    (703) 968-6600

Business Hours

Monday: 6:00 AM - 12:00 AM
Tuesday: 6:00 AM - 12:00 AM
Wednesday: 6:00 AM - 12:00 AM
Thursday: 6:00 AM - 12:00 AM
Friday: 6:00 AM - 12:00 AM
Saturday: 7:00 AM - 7:00 PM
Sunday: 7:00 AM - 7:00 PM

Yelp

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Latitude: 38.892223    Longitude: -77.429049


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Patrick Batu Patrick Batu
1/23/2018
Star Rating 5
Acura service has been great for us. We used to own a Acura RDX and regularly took it in for maintenance where the service staff was professional and prompt. Never had any issues. We've enjoyed the experience so much that we continue to take our vehicles there even though we no longer own an Acura. Jerry and his team are some of the most professional individuals in the automotive service industry that I've worked with (and we all know they can be shady at times).
Mina Fies Mina Fies
12/29/2017
Star Rating 5
Outstanding customer service from Service Consultant, Leslie Ruiz! She provided a thorough explanation of the anticipated charges when I arrived, kept me informed throughout the process of the work, and followed-up with a detailed explanation of what had been done which was an exact match for what she had promised. She both called and emailed me and made me feel like I was her only customer, when in fact I was probably one of hundreds. Leslie and the entire Service department is top notch (and I should know since my husband and I were both in the automotive industry for years). I HIGHLY recommend Leslie Ruiz and Pohanka Acura for your dealership needs.
Anna Victoria Anna Victoria
1/21/2018
Star Rating 5
While traveling out of town with my Oldsmobile, I came in for service at Pohanka Acura. Even with it being later in the evening and my car not being an Acura model a service advisor, Mr. Asher Allison, greeted me kindly and promptly. He proceeded to listen to all of my concerns and address them in an efficient matter. The Acura team took care of my concerns and had me back on the road by the end of the night. Many thanks!
Andrea C Andrea C
2/13/2018
Star Rating 5
This review is for sales only: I highly recommend taking your business to Pohanka in Chantilly. I had a wonderful experience leasing a new 2018 RDX. Went on a test drive with Frederick, decided to take a day to think about it and then ultimately pulled the trigger. The sales manager Greg is a really nice guy, very transparent and no haggling back and forth. This is the 10th car I have bought/leased and it was by far the quickest, easiest, and most pleasant experience I've ever had. It's worth the trip to the suburbs!
Brian Croghan Brian Croghan
2/2/2018
Star Rating 5
If you own an Acura, and care about it, Pohanka Acura is the place to go for service. Since 2011, my wife and I have purchased two Acuras from Pohanka Acura and had all of our service performed by their service team. We continue to give them our business for several reasons. Their service advisors are very professional and knowledgeable. The work is always done correctly and without issue. The price is fair for the level of quality and service. We can take our cars in any day early or late without an appointment. If needed we can always get a loaner. Most recently we've worked with Kyle S, Asher, and Steve. Doesn't matter who you work with, you're always in good hands. While working with Asher last week, Kyle S was able to recite the services I had performed last year, from memory, down to the exact remaining brake pad thickness! That was impressive. We're only there every six months or so, but are always warmly greeted by the sales and service staff we've worked with over the years. If you like being treated well and like your car running well, then you'll love Pohanka Acura service.


powered by YP
Rating 1 Stars   (1)
YP Review joowan
8/16/2011
Star Rating 1
PLEASE CHECK GOOGLE REVIEWS AND YELP REVIEWS ON THIS PLACE AS WELL BEFORE EVEN STEPPING FOOT IN THIS PLACE! I go to the dealership to test drive a Certified Pre Owned model Acura TL listed at $17900,(I have a hard copy proof of their listing which indicates CPO status) and decided to sit down to work out a deal on 8/14/11, before negotiations went anywhere, the General Manager Lenny came over to assure me that he will not budge on any pricing, and that he will sell the car for the price he listed to someone else. We left the dealer immediately. Next evening, Monday, we receive a phone call from another manager named Bart that they will make a deal and we came to an agreement with on the phone which is $17950 all inclusive, warranty issue was not discussed, and we went ahead and made a down payment over the phone. We were expected to show up on Tuesday to take delivery and finish the paperwork. Upon arrival, I inquire about the remaining warranty left on this Certified Pre Owned vehicle. At which time Bart comes out of his office, and tells us that on the phone he specifically told me last night before we reached an agreement that he said we agreed that we would not get a warranty, this is False, the topic of warranty was never discussed on the phone. on top of which, Tuesday morning before we went to go take delivery of the vehicle, we received a phone call that others were coming to look into buying the car, after which we've already made a down payment. The tone of Bart and Lenny's voice were both very Bully-ish, and after we reached an agreement, they decide to take away the certified pre owned status of the car. This was not what we agreed to and the purchase ultimately did not take place.


powered by Yelp
210 reviews
Yelp Review Andrea C.
2/13/2018
This review is for sales only. I leased a new 2018 RDX last week and couldn't have had a more pleasant experience. I live in Arlington and had been dealing... read more
Yelp Review Dave H.
11/18/2017
It pains me to write this review as normally there is excellent service at this dealership. For this particular visit, I needed one of the larger services... read more
Yelp Review Kate O.
11/4/2017
Really disappointing. Phuong Davidson was lovely & someone I would do business with any day. But unfortunately, she doesn't have decision making ability... read more



 






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Pohanka Acura Photo 1
Raghu Veer Madiraju
Pohanka Acura Photo 2
Pohanka Acura
Pohanka Acura Photo 3
Daniel Allison
Pohanka Acura Photo 4
Carl Fyffe
Pohanka Acura Photo 5
Daniel Allison
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Pohanka Acura
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Daniel Allison
Pohanka Acura Photo 8
Raj Prashad
Pohanka Acura Photo 9
Gaston Santos
Pohanka Acura Photo 10
Pohanka Acura


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