Mechan Grade C MECHAN℠ Grade
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Sears Auto Center
20990 Dulles Town Cir, Sterling, VA 20166
    (703) 421-5995

Business Hours

Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM

Yelp

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Latitude: 39.0344638    Longitude: -77.4259602


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Navid Abbassi Navid Abbassi
6/4/2018
Star Rating 5
Best car service experience in years - purchased tire change service through Amazon - these guys went above and beyond - easily got double my money's worth compared to other auto service experiences in a number of years - very nice honest people - I highly recommend this place and I will be back. Thank you.
Aldo Ventura Aldo Ventura
3/15/2018
Star Rating 1
Poor customer service, I changed 4 tires on my car, they told me I was going to get a rebate by submitting a claim (they lie to me). I submitted the claim and it got declined. I call the claim department and they said "I am sorry you don't qualify for the rebate". I don't understand why they have to lie to customers. I am definitely not using Sears anymore. They lost a customer that easy, that is poor customer service.
Joshua Brooks Joshua Brooks
7/9/2018
Star Rating 1
Called in a tire drop off for mount and balance, asked how long to wait. The guy says "pick up later". Ok, so how long? He says "I said you pick up later we have appointments all day" Very rude and extremely unprofessional, keep whoever answered the phone in the bay, not up front.
Feroze Ahmed Feroze Ahmed
4/26/2018
Star Rating 1
04/26/18 - They fool you and take money from you and you don-t even know what happened. Here is my experience at this place. I went for Wheel alignment at Sears Auto Center Dulles VA, usually they charge $89.99 + taxes for this service. I bought a Groupon coupons for $49.99 which saved me $40. I handed over the keys and waited, they took my car and started the job. Few mins later I informed the person at the register that I have coupon for this service he said and ok went inside the service area and spoke to the mechanic and came back. Few mins later mechanic came inside and told me that a bold is broken and that has to be replaced which will cost $53.19. Without replacing that alignment cannot be done, I said ok go ahead. When My car job was about to get complete and they pull from the ramp, in between I asked them to return me back the old bolt which was taken out from the car. Again the mechanic lifted my car and fixed something and took the bolt out of my car, that means he didn-t replaced that bolt at all. The did replaced after I asked for it...! I paid $49.99 coupon from groupon + $53.17 for the bolt (bolt $19.99+$32 replacing charges+taxes) Later I checked all my paper works and I realised that they fooled me and made me paid for replacing that bolt which was not necessary...! Becareful people...!
Carlos Gonzalez Carlos Gonzalez
4/17/2018
Star Rating 1
I went there to do aligment and oil change, worst experience ever, they brake my arm control try to do the aligment and they said to Many excuses, the part was rusty or was stuck and is no my fault so they make me paid for they service and they said will take to dealership after 2 day they said will talk with the dealer and explain why my car will need to fix and they just take on sunday nigth , leave on a parking and trow the keys on the mail box and NEVER contac me or the dealer to explain what happen and i have yo paid all the expenses, don't recomend to anybody they are the worst place to do service to your car.


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Rating 1 Stars   (2)
YP Review So K.
10/15/2015
Star Rating 1
Unfortunately I can not give less than one star. Before I write my story, DO NOT GO TO SEARS AUTO CENTER you will waste time & money for very bad service. I had my car for Brake service at Sear Auto center on Aug 2015, and changed the front pad & rotor & resurfacing of the Drum rotor. But since then I have terrible noise on the brakes. I went back 3 times to them & first they said the pads needs to be worn and needs to come back later. Then now I went to meet the warranty guy and he told me that the problem with the tires which is a new tires and he tried to sell me a new tire. Bottom line Sears Auto center in Dulles,VA is very very bad service, and am sure that they used very bad materiel for my car and wasted my time and money. Am really disappointing from Sears and I'll never use it again and I'll not recommend anybody to it.
YP Review Asghar H.
5/30/2015
Star Rating 1
The worst experience ever. I went yesterday to get the alignment done they refused it. I was there at 5:00 pm and were supposed to close at 7:00 pm. The guy told me come next day and no appointment is needed I went there and stand there for 30 mins no one helped me And then the same guy told me that it will be 2 hours for just freaking Alignment. It is Ridiculous


powered by Yelp
51 reviews
Yelp Review Alison G.
7/1/2018
I am very grateful for great customer service. I was driving by on 97degree day with my 5 month old in the car asleep, and my tire pressure light came on.... read more
Yelp Review Mayra L.
4/26/2018
Terrible experience , I went yesterday to get a AC diagnostic , the mechanic looked at in for 3 min and told me I needed to change a piece, I was quoted for... read more
Yelp Review Kevin W.
4/30/2018
They didn't install the battery correctly. I can't get anyone to resolve my complaint read more



 






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Sears Auto Center Photo 1
Yousaf Sheikh
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Yousaf Sheikh
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Yousaf Sheikh
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Sears Auto Center


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