Mechan Grade C MECHAN℠ Grade

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Sears Auto Center
20990 Dulles Town Cir, Sterling, VA 20166
    (703) 421-5995

Business Hours

Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM


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Latitude: 39.0344638    Longitude: -77.4259602


The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Aldo Ventura Aldo Ventura
Star Rating 1
Poor customer service, I changed 4 tires on my car, they told me I was going to get a rebate by submitting a claim (they lie to me). I submitted the claim and it got declined. I call the claim department and they said "I am sorry you don't qualify for the rebate". I don't understand why they have to lie to customers. I am definitely not using Sears anymore. They lost a customer that easy, that is poor customer service.
Sailesh Kyanam Sailesh Kyanam
Star Rating 1
Avoid Sears Auto at Dulles, VA. The rep there is either incompetent, dishonest or both. Messed up odometer reading on 1st visit and refused realignment. Wouldn't accept his mistake even after I showed him monthly mileage records from OnStar. When I asked him for customer care phone number, he has the gall to say "Good luck with that". I am not going to trust my vehicles to such dishonest, incompetent people. Avoid at all costs. No wonder they are going out of business.
Wasif Kundi Wasif Kundi
Star Rating 5
Honestly, ask for an automotive expert named, Shah at this Dulles Sears Auto location. He is by far more knowledgeable about your vehicle than anyone around. He has many years of experience and his feedback on your car is legit. His suggestion for my car was accurate when I took in my car for AC, brakes and Transmission service. He even recommended brake line fluid replacement, which helped improved my brake system in the car. Shah won't let you down. He didn't let me down when it came to my car maintenance requirements.
Shfawn Varadarajan Shfawn Varadarajan
Star Rating 5
I came in about an hour before their closing time. There was 2 people ahead of me, and I needed four tires put on and aligned. I thought to myself this isn't happening tonight. I needed an inspection sticker it is dead tomorrow. The guy made sure he got my tires on and aligned in less than an hour. They had another lady with an oil change and a man who was buying four tires and having them put on in front of me. I found this very impressive!!!!! I had already called a few places and visited one and kept being told they couldn't fit me in today. I'm definitely one happy and impressed customer!!!! Thanks guys!!!
Sai Siddharth Vellore Sai Siddharth Vellore
Star Rating 5
Without having an appointment, I was able to get my car inspected, oil changed & Wheel Alignment in less than 2 hours on a Sunday Afternoon. Everyone was courteous and helpful. I would recommend this place for those who want great service at an affordable price and they accept GROUPON Coupons which are reliable.

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Rating 1 Stars   (2)
YP Review So K.
Star Rating 1
Unfortunately I can not give less than one star. Before I write my story, DO NOT GO TO SEARS AUTO CENTER you will waste time & money for very bad service. I had my car for Brake service at Sear Auto center on Aug 2015, and changed the front pad & rotor & resurfacing of the Drum rotor. But since then I have terrible noise on the brakes. I went back 3 times to them & first they said the pads needs to be worn and needs to come back later. Then now I went to meet the warranty guy and he told me that the problem with the tires which is a new tires and he tried to sell me a new tire. Bottom line Sears Auto center in Dulles,VA is very very bad service, and am sure that they used very bad materiel for my car and wasted my time and money. Am really disappointing from Sears and I'll never use it again and I'll not recommend anybody to it.
YP Review Asghar H.
Star Rating 1
The worst experience ever. I went yesterday to get the alignment done they refused it. I was there at 5:00 pm and were supposed to close at 7:00 pm. The guy told me come next day and no appointment is needed I went there and stand there for 30 mins no one helped me And then the same guy told me that it will be 2 hours for just freaking Alignment. It is Ridiculous

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46 reviews
Yelp Review Kristen C.
Just had oil change , but have been here numerous times with 2 cars...great customer service...Steve is fabulous..great job scheduling and minimal... read more
Yelp Review Mark F.
Terrible customer service experience and not a surprise given the rate at which Sears is going down the tubes. I called to get a quote on several combined... read more
Yelp Review Monica H.
Great services at great prices! My mom went to change her tires and the mechanic discovered that the front wheel bearings need to be changed. This is... read more


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Sears Auto Center Photo 1
Yousaf Sheikh
Sears Auto Center Photo 2
Robert Perez
Sears Auto Center Photo 3
Yousaf Sheikh
Sears Auto Center Photo 4
Yousaf Sheikh
Sears Auto Center Photo 5
Sears Auto Center

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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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