Mechan Grade B MECHAN℠ Grade
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Brown's Chantilly Mazda
4155 Auto Park Cir, Chantilly, VA 20151
    (703) 222-8920

Business Hours

Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 8:00 PM
Sunday: 12:00 - 6:00 PM

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Latitude: 38.9018489    Longitude: -77.4622659


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Robert DeVito Robert DeVito
1/9/2018
Star Rating 5
I recently purchased a certified, pre-owned Mazda 6 from Brown's Chantilly, and the experience was exceptional. The sales associate I worked with was John Gutierrez, and I highly recommend him if you're in the market for a Mazda. John is a very personable guy, and made me feel completely at ease during the entire process. He is extremely knowledgeable on all the features and specifications of Mazda vehicles and was able to highlight the benefits in a straight forward, objective manner to lend credibility to his information. He was open to help in any way, but was in no way overbearing or pushy as some car salesmen tend to be. He was able to get the price I was seeking and was very efficient during the sales closing process. And even after the sale was completed, he went out of his way to make himself available for any questions or concerns. It was one of the best car purchase experiences I ever had.
Barbara Miller Barbara Miller
3/24/2018
Star Rating 5
Great experience! Called early on a Thursday... scheduled an 11:30 appointment, got there they took my car right away.... inspection, new brakes and out the door by 12:45! Great service! Great service tech! Thanks Shane V!!
Sreenivas Radhakrishnan Sreenivas Radhakrishnan
1/13/2018
Star Rating 5
The whole shopping experience was nice. People like Michael, Bryan and Charlie were were friendly and reasonable. I wanted to stick to Browns at Chantilly since I have had a lot of good experience with this dealership the last time I bought. Their servicing is also top quality and everyone there is very helpful.
Megan O'Hayer Megan O'Hayer
3/15/2018
Star Rating 1
I am so horribly disappointed with the service department. I've gone there for oil changes a few times before and never had a problem, but had an unbelievably bad experience recently. I had an appointment scheduled for 2:30 and showed up 15 minutes early. I also had my 4 month old with me. At about quarter past 3 a service person came to tell me the status of my car and that it would be 15 more minutes and that they just needed to wash and vacuum it. I'm lucky I didn't put my baby back in her car seat then because when I was told it was about to be cleaned and would be ready in 15 minutes that was a bold faced lie. At 4:25, over an hour after someone had come to talk to me, I went to the service desk to ask where my car was. The guy had no idea and went to go check. When he came back he said it had JUST been moved into the wash bay and that I could wait another half hour for it or take it now. Since I'd already been waiting TWO HOURS for a SCHEDULED oil change, I opted to leave. Leaving the dealership just after 4:30 meant hitting traffic back to Manassas at the exact worst time. It took me over an hour to get home (usually about a 20 minute drive) and my baby screamed the entire way. I am furious that they LIED about my car being ready in "15 minutes," never updated me, didn't even wash it in the extra 45 minutes, and gave zero reason or apology for taking 2 hours (would have been 2.5 had I waited for the wash.)
William Moomaw William Moomaw
1/9/2018
Star Rating 1
Didn't provide all parts that were supposed to be part of a new car. Tried to deliver car with a coffee cup mark on the roof. Feign knowledge about how easy it would be to find replacement tires to the car and turned out to be wrong which almost stranded us. And so much more. I strongly recommend not buying a car here.


powered by Yelp
110 reviews
Yelp Review Elizabeth M.
12/6/2017
I was nervous about going to this dealership, after a not-stellar experience a few years ago buying my husband's car here, but it was by far the closest... read more
Yelp Review Lisa Marie B.
11/14/2017
I purchased my Mazda 3 in June 2013. I asked the salesperson if they could put power locks in the vehicle - as everything else was power, and it seemed... read more
Yelp Review Hannah G.
4/8/2018
I recently bought my (first!) car here from Brian Donahue. I was back and forth between this dealership over the course of 2.5 months trying to decide if... read more



 






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Brown's Chantilly Mazda Photo 1
Scott Hanley
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Brown's Chantilly Mazda
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Roy Loso II
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Hanyang Xu
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Frank Rose
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Jonathan Rouse


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