Mechan Grade C MECHAN℠ Grade
Non-Member

Powered By Google Location        
Pep Boys Auto Parts & Service
2916 Springfield Rd, Broomall, PA 19008
    (610) 353-3384

Business Hours

Monday: 7:30 AM - 9:00 PM
Tuesday: 7:30 AM - 9:00 PM
Wednesday: 7:30 AM - 9:00 PM
Thursday: 7:30 AM - 9:00 PM
Friday: 7:30 AM - 9:00 PM
Saturday: 7:30 AM - 8:00 PM
Sunday: 9:00 AM - 6:00 PM

Yelp

Powered By Google Map
Latitude: 39.982861    Longitude: -75.374399


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

Powered By Google Reviews
Fred Glock Fred Glock
6/13/2018
Star Rating 2
Dismal place to shop. The workers are not very attentive. Three personnel would not greet a customer that was waiting to ask for advice. One walked away and the other two kept talking while he stood there for a minute confused. Checkout was slow because no one was checking the registers. Corporate needs to renovate and motivate. Until then, plan ahead and buy online.
kara camp kara camp
11/22/2017
Star Rating 1
I took my car here back in February 2017 for an inspection and of course to fix what was wrong with my car as it had been sitting for about 4 years without being driven almost at all. After paying $700+ I assumed that everything would be fine for a good while since my car was not old at all and had less than 20,000 miles on it. Less than a week later my brakes started grinding so bad that I swore they were just going to give out. I took it back and was told that it was a malfunction of some sort. Okay...cool. So the problem was supposed to be "fixed". About 3 days later they start grinding again and I took the cart back AGAIN to fix it. I was then told that a rotor was cracked and that it would be "fixed" yet again. Got my car back and less than another month later, the same thing happens. We then take it back for THE THIRD time and are told that the problem was a manufacturer issue on the brakes. FINALLY, they are fixed and last until about a week ago. At this point, this is now the FOURTH time that I have taken this car back to the same location for the same problem. So, my husband is a little upset to say the least. I have a lifetime warranty on the brakes and we know that there is a 12 month warranty on the service. So we drop my car off last night and are met with an EXTREMELY rude employee who spoke to my husband as if he was a child for a good half hour. My husband had to explain to this employee multiple times that we had warranties on both the parts and the service. The employee TRIED to convince us that we may have had a warranty on the parts but not the service, which again is not the case at all. While my husband didn't budge on this, he told the employee we wanted NOTHING else done besides the front brakes (as I AM NOT going to continue paying for things to get "fixed" by these people after we've had this many problems with just the brakes). Another employee contacts my husband this morning and tells him that not only do we need front brakes, but we need back brakes and all 4 new tires. (Mind you, I just purchased all new tires in February and then had to replace 2 of them due to nails that got lodged in them from driving around job sites). So, I know that I DO NOT need new tires and I know for a FACT there is nothing wrong with the back brakes. My husband continues to tell him that we are not going to be paying to get any other work done at that location due to the continuing problems that we have had. I then contact them to see if they close early tonight, as it is the day before Thanksgiving and when I tell him which car is mine, an employee named Rob, proceeds to let me know that he contacted my husband and told him the multiple things that needed to be done and then continues to mock my husband. I was so caught off guard that I literally could not say anything but, "Okay..." and hang up. I am SO completely fed up with this place and their horrible customer service skills and don't understand how, after seeing that so many people have had continuing problems such as mine, they have not gotten a completely new staff yet. I'm reading reviews from OVER A YEAR AGO of people having the same problems as I have had or even worse problems and the staff hasn't been reprimanded or even fired?! Any other place that have had this many problems with their staff would have had a COMPLETE turn over of employees by now. I don't understand why this place can't get it together and just do their damn job so that I don't have to keep bugging them to fix something that should have been fixed BACK IN FEBRUARY.
Ann Marie McGovern Ann Marie McGovern
7/10/2018
Star Rating 1
I will not recommend anyone go to any Pep Boys, once they did something wrong to ur car they will said -not our fault- they crack my window replacing windshield wipers on my car cost me to get it whole new window replaced my best recommend go to Havertown auto shop Sunoco on Eagles and west chester pike, they-re honest and do everything right! For ur safety don-t deal with not honest people at any Pep Boys even I called headquarter Mark from Philadelphia he said not our fault they think they get away I hope they will close down one days being dishonest you can-t trust these people they don-t know what they doing!!
Jacqueline Kennedy Jacqueline Kennedy
6/8/2018
Star Rating 5
Friendly personnel. Very helpful and informative. FAST service. Definitely Will be on my goto list!
Moriom Shapna Moriom Shapna
6/12/2018
Star Rating 5
Nice place, I had my cooling a.c. problem, they estimate 1100 for repair then I refused to repair it. But they didn't charge me for checking my car. Great!


powered by Yelp
38 reviews
Yelp Review Victoria C.
11/30/2014
Would've given 2 stars for the service (4 hours wait for new stickers), but I am giving 3 stars because of the kind service desk employee that waited on us.... read more
Yelp Review Max M.
6/27/2018
Manager is a total dickhead. Wouldn't loosen 8 bolts because he's a fucking prick. Will never come back here ever again. Offered $100 for them to use their... read more
Yelp Review L D.
11/4/2017
Better than expectation (number of bad feedback from friends about Pep Boys in general over the years). Recently went in for alignment, did wait a few hours... read more



 








Basic Road Emergency Kit

AAA reports that every year one out of three drivers will have a road emergency: a flat tire, breakdown, or collision. You cannot be prepared for everything but stocking some basic supplies might resolve the problem, keep you alive, or at least make you safer until help arrives.

View Details »

Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

View Details »

Member Benefits

Absolutely the best value for automotive service professionals, MECHAN℠ members receive a vast array of all inclusion technical and marketing services. Explore the benefits risk free for 30-days.

View Details »




All trademarks, servicemarks, product names, logos, and brands are property of their respective owners.

© 2001-2018 3Doves LLC. All rights reserved. · Privacy Policy · Terms of Use