Mechan Grade C MECHAN℠ Grade
Non-Member

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NAPA Auto Parts - Genuine Parts Company
2874 Old Washington Rd, Waldorf, MD 20601
    (301) 645-8730

Business Hours

Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:30 AM - 5:00 PM
Sunday: 9:00 AM - 5:00 PM

Yelp

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Latitude: 38.6311785    Longitude: -76.9011533


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Tanya Brown Tanya Brown
7/9/2018
Star Rating 5
Service a little slow, but AWESOME I called in to check on part availability earlier in the day. Dave was soooo helpful & patient as I explained what I needed. After he confirmed part availability, I told him I would pick up that evening. When I arrived, all of my part information was saved in the system & they merely had to pull the parts. They were a little busy, so I waited about 5 minutes to be helped, but after that, it was smooth sailing. In & out in 10. Thanks, Dave! I sure appreciate your great attitude & customer service.
Scott Preuett Scott Preuett
6/13/2018
Star Rating 1
Terrible customer service and absolutely no knowledge of parts or what they do or dont carry in stock. Ask if they could check my battery she says sure take it out and bring it in as I look at the tester on wheels right beside her
Steve G Steve G
7/3/2018
Star Rating 1
Five people around the counter point of actually helping customers. I asked if someone else could just check me out and the owner said I'd just have to wait. Inefficient.
Louis Christian Louis Christian
2/10/2018
Star Rating 5
Excellent service. Great staff. Always go out of their way to help you find your part. Even if they have to call around for you. Who does that??? NAPA does....
Dana Ellerbe Dana Ellerbe
12/27/2017
Star Rating 1
The absolute worst customer service. While in the store I counted 7 employees buzzing around but only 1 person was answering the phone and helping people in the store I waited over 15 minutes to get helped. If I didn-t have a return I would have walked out. Don-t go here if you value your time.



 








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Code of Ethics

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