Mechan Grade C MECHAN℠ Grade
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Pep Boys Auto Parts & Service
3390 Crain Hwy, Waldorf, MD 20603
    (301) 932-8800

Business Hours

Monday: 7:30 AM - 8:00 PM
Tuesday: 7:30 AM - 8:00 PM
Wednesday: 7:30 AM - 8:00 PM
Thursday: 7:30 AM - 8:00 PM
Friday: 7:30 AM - 8:00 PM
Saturday: 7:30 AM - 8:00 PM
Sunday: 9:00 AM - 6:00 PM

Yelp

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Latitude: 38.618713    Longitude: -76.917199


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Quiana Johnson-Fleming Quiana Johnson-Fleming
4/6/2018
Star Rating 4
I was surprisingly impressed with the helpful staff at this location. I'm not a big fan of Pep Boys because of my experiences from the Temple Hills location. However, both my husband and I were in need of an oil change in our vehicles on a Sunday and stopped in the Waldorf location as a last resort. Surprisingly, everyone was courteous and took the time to explain things that they noticed. The young lady with the locs was very knowledgeable about vehicles. We made it a point to acknowledge their great customer service in comparison to other locations we've visited. We both agreed that we would definitely return to this location!
busy tj busy tj
1/24/2018
Star Rating 4
I don't know about everyone. But I do know professionalism and customer service when I see and experience it. They had an equipment problem the day of my appointment. But the service staff took care of my vehicle needs the next day in a timely manner. Anytime I had a question it was answered with great knowledge. I don't know what position service tech. Mark holds but he keeps cool in a busy environment and the other techs seem to work with him as one unit. This is a great service team and the only place I bring my vehicle to be serviced. Their experience can't be beat.
Andre Griggs Andre Griggs
4/8/2018
Star Rating 1
Expensive with very shotty work. Spent over a grand and when I received my vehicle back the check engine light was on and my battery was dead. They had the car for over a month never received a quote until two and a half weeks in. They definitely capitalize on being a well known name in the area but the quality is just not there. Look around before coming here, the price inflation is down right disrespectful.
michelle salazar michelle salazar
4/6/2018
Star Rating 4
Great place. Usually have what I need. They're still moving things around so locating items from where they used to be is kinda frustrating but I'll ask a staff member & they help me out.
Karma Starr Karma Starr
4/3/2018
Star Rating 5
James Freeman the manager has wonderful people skills and excellent knowledge of the store. Thanks again.


powered by Yelp
8 reviews
Yelp Review Hru A.
12/22/2016
I must say I e always had a great experience at the Crain Hwy branch. The staff is always friendly and helpful. I also love the point system! I've saved a... read more
Yelp Review Kea C.
12/7/2016
Recently I went to Pepboys in Waldorf for the first time and I must say the service was very good. When I called to set my appointment Stephon scheduled my... read more
Yelp Review Ageliki K.
7/23/2016
This place doesn't even deserve a one star. Save your time and money. Rude customer service, 10 hours for an oil change and my car is still not done. Save... read more



 






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Pep Boys Auto Parts & Service Photo 1
Lyle Boyer
Pep Boys Auto Parts & Service Photo 2
Joe Johnson
Pep Boys Auto Parts & Service Photo 3
Ross Gregory
Pep Boys Auto Parts & Service Photo 4
Wallys Martínez
Pep Boys Auto Parts & Service Photo 5
Daniel Hill
Pep Boys Auto Parts & Service Photo 6
Ross Gregory
Pep Boys Auto Parts & Service Photo 7
Majestic Turtles
Pep Boys Auto Parts & Service Photo 8
Daniel Hill
Pep Boys Auto Parts & Service Photo 9
Dogg Pound
Pep Boys Auto Parts & Service Photo 10
Dogg Pound


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Code of Ethics

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