Mechan Grade C MECHAN℠ Grade

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Pep Boys Auto Parts & Service
3390 Crain Hwy, Waldorf, MD 20603
    (301) 932-8800

Business Hours

Monday: 7:30 AM - 8:00 PM
Tuesday: 7:30 AM - 8:00 PM
Wednesday: 7:30 AM - 8:00 PM
Thursday: 7:30 AM - 8:00 PM
Friday: 7:30 AM - 8:00 PM
Saturday: 7:30 AM - 8:00 PM
Sunday: 9:00 AM - 6:00 PM


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Latitude: 38.618713    Longitude: -76.917199


The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Quiana Johnson-Fleming Quiana Johnson-Fleming
Star Rating 4
I was surprisingly impressed with the helpful staff at this location. I'm not a big fan of Pep Boys because of my experiences from the Temple Hills location. However, both my husband and I were in need of an oil change in our vehicles on a Sunday and stopped in the Waldorf location as a last resort. Surprisingly, everyone was courteous and took the time to explain things that they noticed. The young lady with the locs was very knowledgeable about vehicles. We made it a point to acknowledge their great customer service in comparison to other locations we've visited. We both agreed that we would definitely return to this location!
busy tj busy tj
Star Rating 4
I don't know about everyone. But I do know professionalism and customer service when I see and experience it. They had an equipment problem the day of my appointment. But the service staff took care of my vehicle needs the next day in a timely manner. Anytime I had a question it was answered with great knowledge. I don't know what position service tech. Mark holds but he keeps cool in a busy environment and the other techs seem to work with him as one unit. This is a great service team and the only place I bring my vehicle to be serviced. Their experience can't be beat.
Andre Griggs Andre Griggs
Star Rating 1
Expensive with very shotty work. Spent over a grand and when I received my vehicle back the check engine light was on and my battery was dead. They had the car for over a month never received a quote until two and a half weeks in. They definitely capitalize on being a well known name in the area but the quality is just not there. Look around before coming here, the price inflation is down right disrespectful.
michelle salazar michelle salazar
Star Rating 4
Great place. Usually have what I need. They're still moving things around so locating items from where they used to be is kinda frustrating but I'll ask a staff member & they help me out.
Karma Starr Karma Starr
Star Rating 5
James Freeman the manager has wonderful people skills and excellent knowledge of the store. Thanks again.

powered by Yelp
8 reviews
Yelp Review Hru A.
I must say I e always had a great experience at the Crain Hwy branch. The staff is always friendly and helpful. I also love the point system! I've saved a... read more
Yelp Review Kea C.
Recently I went to Pepboys in Waldorf for the first time and I must say the service was very good. When I called to set my appointment Stephon scheduled my... read more
Yelp Review Ageliki K.
This place doesn't even deserve a one star. Save your time and money. Rude customer service, 10 hours for an oil change and my car is still not done. Save... read more


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Pep Boys Auto Parts & Service Photo 1
Lyle Boyer
Pep Boys Auto Parts & Service Photo 2
Joe Johnson
Pep Boys Auto Parts & Service Photo 3
Ross Gregory
Pep Boys Auto Parts & Service Photo 4
Wallys Martínez
Pep Boys Auto Parts & Service Photo 5
Daniel Hill
Pep Boys Auto Parts & Service Photo 6
Ross Gregory
Pep Boys Auto Parts & Service Photo 7
Majestic Turtles
Pep Boys Auto Parts & Service Photo 8
Daniel Hill
Pep Boys Auto Parts & Service Photo 9
Dogg Pound
Pep Boys Auto Parts & Service Photo 10
Dogg Pound

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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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