Mechan Grade C MECHAN℠ Grade
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Pep Boys Auto Parts & Service
3390 Crain Hwy, Waldorf, MD 20603
    (301) 932-8800

Business Hours

Monday: 7:30 AM - 8:00 PM
Tuesday: 7:30 AM - 8:00 PM
Wednesday: 7:30 AM - 8:00 PM
Thursday: 7:30 AM - 8:00 PM
Friday: 7:30 AM - 8:00 PM
Saturday: 7:30 AM - 8:00 PM
Sunday: 9:00 AM - 6:00 PM

Yelp

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Latitude: 38.618713    Longitude: -76.917199


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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ladyk522011 ladyk522011
6/7/2018
Star Rating 5
Nice , Friendly & Helpful staff. One evening about 29 minutes before closing on weekday, I needed a head light bulb they had the brought & paid for it. I ask the cashier gentlemen is anyone there to put one in for please. He was nice to put the bulb in so I would not get a ticket. Thank you
Quiana Johnson-Fleming Quiana Johnson-Fleming
4/6/2018
Star Rating 4
I was surprisingly impressed with the helpful staff at this location. I'm not a big fan of Pep Boys because of my experiences from the Temple Hills location. However, both my husband and I were in need of an oil change in our vehicles on a Sunday and stopped in the Waldorf location as a last resort. Surprisingly, everyone was courteous and took the time to explain things that they noticed. The young lady with the locs was very knowledgeable about vehicles. We made it a point to acknowledge their great customer service in comparison to other locations we've visited. We both agreed that we would definitely return to this location!
Jonathan Henry Jonathan Henry
7/10/2018
Star Rating 1
I bought a set of 4 tires with for $100 each. I decided to get the warranty too (worst decision ever). One tire went flat so I went to replace it and ended up paying $115 (more than the full cost of the tire). I understand labor cost, tire pressure repair kit cost, etc; but come on, I bought the warranty for that reason. A customer who buys the warranty shouldnt have had to pay more than the cost of a brand new tire in order to get it replaced.
busy tj busy tj
1/24/2018
Star Rating 4
I don't know about everyone. But I do know professionalism and customer service when I see and experience it. They had an equipment problem the day of my appointment. But the service staff took care of my vehicle needs the next day in a timely manner. Anytime I had a question it was answered with great knowledge. I don't know what position service tech. Mark holds but he keeps cool in a busy environment and the other techs seem to work with him as one unit. This is a great service team and the only place I bring my vehicle to be serviced. Their experience can't be beat.
Jessica Pina Jessica Pina
6/5/2018
Star Rating 1
Terrible customer service. Scheduled appt online. When we got there they told me they dont do same day apts. Tech not in. Oh well pretty much. Will not be returning.


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10 reviews
Yelp Review Ramon D.
6/29/2018
i dont know why 1 and 2 stars..this place is amazing!!! had an appt at 3 got there coming from beltsville to Alexandria then there for new tires and i was... read more
Yelp Review DeAnna B.
5/19/2018
If I could give this location negative stars I would. I arrived today at 2:30 for my 3:00 appointment for 4new tires and an alignment .... it is now 6:15pm... read more
Yelp Review Hru A.
12/22/2016
I must say I e always had a great experience at the Crain Hwy branch. The staff is always friendly and helpful. I also love the point system! I've saved a... read more



 






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Pep Boys Auto Parts & Service Photo 1
Lyle Boyer
Pep Boys Auto Parts & Service Photo 2
Joe Johnson
Pep Boys Auto Parts & Service Photo 3
Ross Gregory
Pep Boys Auto Parts & Service Photo 4
Wallys Martínez
Pep Boys Auto Parts & Service Photo 5
Daniel Hill
Pep Boys Auto Parts & Service Photo 6
Ross Gregory
Pep Boys Auto Parts & Service Photo 7
Majestic Turtles
Pep Boys Auto Parts & Service Photo 8
Daniel Hill
Pep Boys Auto Parts & Service Photo 9
Pep Boys Auto Parts & Service
Pep Boys Auto Parts & Service Photo 10
Pep Boys Auto Parts & Service


Basic Road Emergency Kit

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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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Member Benefits

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