Mechan Grade C MECHAN℠ Grade

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Pep Boys Auto Parts & Service
3390 Crain Hwy, Waldorf, MD 20603
    (301) 932-8800

Business Hours

Monday: 7:30 AM - 8:00 PM
Tuesday: 7:30 AM - 8:00 PM
Wednesday: 7:30 AM - 8:00 PM
Thursday: 7:30 AM - 8:00 PM
Friday: 7:30 AM - 8:00 PM
Saturday: 7:30 AM - 8:00 PM
Sunday: 9:00 AM - 6:00 PM


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Latitude: 38.618713    Longitude: -76.917199


The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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ladyk522011 ladyk522011
Star Rating 5
Nice , Friendly & Helpful staff. One evening about 29 minutes before closing on weekday, I needed a head light bulb they had the brought & paid for it. I ask the cashier gentlemen is anyone there to put one in for please. He was nice to put the bulb in so I would not get a ticket. Thank you
Quiana Johnson-Fleming Quiana Johnson-Fleming
Star Rating 4
I was surprisingly impressed with the helpful staff at this location. I'm not a big fan of Pep Boys because of my experiences from the Temple Hills location. However, both my husband and I were in need of an oil change in our vehicles on a Sunday and stopped in the Waldorf location as a last resort. Surprisingly, everyone was courteous and took the time to explain things that they noticed. The young lady with the locs was very knowledgeable about vehicles. We made it a point to acknowledge their great customer service in comparison to other locations we've visited. We both agreed that we would definitely return to this location!
Jonathan Henry Jonathan Henry
Star Rating 1
I bought a set of 4 tires with for $100 each. I decided to get the warranty too (worst decision ever). One tire went flat so I went to replace it and ended up paying $115 (more than the full cost of the tire). I understand labor cost, tire pressure repair kit cost, etc; but come on, I bought the warranty for that reason. A customer who buys the warranty shouldnt have had to pay more than the cost of a brand new tire in order to get it replaced.
busy tj busy tj
Star Rating 4
I don't know about everyone. But I do know professionalism and customer service when I see and experience it. They had an equipment problem the day of my appointment. But the service staff took care of my vehicle needs the next day in a timely manner. Anytime I had a question it was answered with great knowledge. I don't know what position service tech. Mark holds but he keeps cool in a busy environment and the other techs seem to work with him as one unit. This is a great service team and the only place I bring my vehicle to be serviced. Their experience can't be beat.
Jessica Pina Jessica Pina
Star Rating 1
Terrible customer service. Scheduled appt online. When we got there they told me they dont do same day apts. Tech not in. Oh well pretty much. Will not be returning.

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10 reviews
Yelp Review Ramon D.
i dont know why 1 and 2 stars..this place is amazing!!! had an appt at 3 got there coming from beltsville to Alexandria then there for new tires and i was... read more
Yelp Review DeAnna B.
If I could give this location negative stars I would. I arrived today at 2:30 for my 3:00 appointment for 4new tires and an alignment .... it is now 6:15pm... read more
Yelp Review Hru A.
I must say I e always had a great experience at the Crain Hwy branch. The staff is always friendly and helpful. I also love the point system! I've saved a... read more


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Pep Boys Auto Parts & Service Photo 1
Lyle Boyer
Pep Boys Auto Parts & Service Photo 2
Joe Johnson
Pep Boys Auto Parts & Service Photo 3
Ross Gregory
Pep Boys Auto Parts & Service Photo 4
Wallys Martínez
Pep Boys Auto Parts & Service Photo 5
Daniel Hill
Pep Boys Auto Parts & Service Photo 6
Ross Gregory
Pep Boys Auto Parts & Service Photo 7
Majestic Turtles
Pep Boys Auto Parts & Service Photo 8
Daniel Hill
Pep Boys Auto Parts & Service Photo 9
Pep Boys Auto Parts & Service
Pep Boys Auto Parts & Service Photo 10
Pep Boys Auto Parts & Service

Basic Road Emergency Kit

AAA reports that every year one out of three drivers will have a road emergency: a flat tire, breakdown, or collision. You cannot be prepared for everything but stocking some basic supplies might resolve the problem, keep you alive, or at least make you safer until help arrives.

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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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Member Benefits

Absolutely the best value for automotive service professionals, MECHAN℠ members receive a vast array of all inclusion technical and marketing services. Explore the benefits risk free for 30-days.

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