Mechan Grade B MECHAN℠ Grade
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Fair Oaks Chantilly Chrysler Jeep Dodge Ram
4170 Auto Park Cir, Chantilly, VA 20151
    (703) 961-9900

Business Hours

Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 7:00 PM
Sunday: 11:00 AM - 5:00 PM

Yelp

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Latitude: 38.9027233    Longitude: -77.4604564


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Tari Weber Tari Weber
7/14/2018
Star Rating 5
Update: We have since been contacted by the dealer and they have taken care of all of the issues with the 2012 Volvo we purchased from them. I am updating my rating of Fair Oaks Chantilly. 7/14/2018. We bought a used Volvo S60 from Fair Oaks in April, 2018. We have been trying to get someone from Fair Oaks to contact us about this car for months. Unfortunately, they don't return phone calls and they don't respond to emails. The salesman was very nice that we worked with, but even he has not delivered on corrected paperwork we requested. If I had it to do over again I would steer clear of Fair Oaks.
Nick Burns Nick Burns
5/16/2018
Star Rating 5
Everyone was helpful and friendly, and offered no pressure whatsoever. In particular, Sony, who was personable, prompt, and professional in helping us find just the right car. We gave him quite a few constraints regarding price, condition, mileage, warranty, etc., but he was able to help us locate the car that checked all the boxes in less than 30 minutes. He ensured an easy transition, quickly remedied a few small maintenance issues, and kept us frequently updated throughout the process. Kudos as well to Mr. Kim in finance for getting us a good deal for the balance we owed on the car after the down payment. No hassle, no smoke and mirrors, no bait and switch, just quick and easy; we will return the next time we need a car.
April C April C
5/10/2018
Star Rating 1
This place is crazy. They wanted to charge me $850 for 1 hour of work. $325 for spark plugs, and $500 for an oil pressure sensor. I had already purchased the $25 sensor, which can be reached easily by just opening the hood. They said "the book says 2 1/2 hours." I want to the dealership, thinking the experts would get it done right, better, faster.. and thought I would at least get good customer service for $165 an hour! No wonder they have low ratings. I hope you read this review before going to them and avoid my mistake.
Anon Anon
5/15/2018
Star Rating 3
I purchased a 2019 Jeep Cherokee at this dealership about 2 weeks ago. My salesperson, David was excellent. He answered all my questions, and was able to maintain a personable and professional demeanor throughout the sale. I am not a fan of their financial team, as they would not honor the original price we agreed upon when I requested to make a slight change to my contract after I was told it would not be a problem. I would recommend David, but as far as financing, I would come prepared to use your own bank if you can.
Stephen Downard Stephen Downard
5/14/2018
Star Rating 5
My salesman was Richard Millette who is very personable, knowledgeable and professional. Rich immediately understood the type of car I was interested in buying and provided insight into the features of the car that would suite myself and family. He is very patient and dedicated with helping me buy a new car. His attention to my critical need for new transportation and my concern with financial constraints, Rich was able to work with his team at Fair Oaks and offer me a new car. I am happy with my experience at Fair Oaks, better than I could have anticipated. Rich will be my go to Salesman for any future purchases and I highly recommend speaking with Rich and working with the Fair Oaks Team. Love my new car, THANKS Rich!!!!!


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122 reviews
Yelp Review Jamey H.
7/9/2018
As Good As It Gets (seriously) Having read some of the other reviews on Yelp about this dealership, I have to attribute them to the former managers -- who... read more
Yelp Review April C.
5/9/2018
This place is crazy. They wanted to charge me $850 for 1 hour of work. $325 for spark plugs, and $500 for an oil pressure sensor. I had already purchased... read more
Yelp Review Kashif M.
2/26/2018
Neglectful Dealership. Please for the love of God, do not come here for warranty work. Service Advisor (David) was extremely rude, and repeatedly asked for... read more



 








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