Mechan Grade B MECHAN℠ Grade
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Firestone Complete Auto Care
7619 Richmond Hwy, Alexandria, VA 22306
    (703) 638-1743

Business Hours

Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 6:00 PM
Sunday: 8:00 AM - 5:00 PM

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Latitude: 38.7510108    Longitude: -77.0825385


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Rohan Tapiyawala Rohan Tapiyawala
5/12/2018
Star Rating 5
Call before going there, to receive the best service. One of my tires had a nail on the tire wall and required a replacement. One of the representative, Mark, helped me with a very good deal and also gave me discounts for future visits. Gave some good options, called and kept me informed throughout the process, even offered financial options to save more money on the deal. I end up replacing all 4 tires, as rest of them were not performing well and also had 1-3 leaks fixed. I did not have a prior appointment but they took reasonable time and walk me through the process, without burning a hole in my pocket. Do visit.
Glendora Green Glendora Green
5/7/2018
Star Rating 5
Firestone @ 2565 Richmond Highway, Alexander, VA. Mr. James and Mr. Chris are the best ??. I spoke with Mr. James my appointment was scheduled March 23, 2018. after speaking with Mr. James I had no doubt from our conversation that this Firestone had better customer service, very compassion and concern of fixing my vehicle . Immediately he showed his customer service and concerns to repairs to my vehicle. He thoroughly explain why my vehicle was not operating correctly. After he spoke with Mr. Chris they had my vehicle up and running in no time. Mr. James and Mr. Chris made my day for their immediately respond to my concerns for my vehicle. They explain what they did to correct the problem I was having. To top it off Mr. James reached out to me a couple days later checking to see how my vehicle was running. I would like to Thank both gentlemen for their customer service, hard work, concerns and most of all their knowledge. Thank you Firestone for these two hard working gentlemen. GeeGee
Hidalgo K Hidalgo K
7/9/2018
Star Rating 2
Prices are high. You can find better deals elsewhere. Plus, they will try to make you purchase services that you can find at lower prices elsewhere. From Wikipedia. the Firestone Tire and Rubber Company is an American tire company founded by Harvey Firestone in 1900 to supply pneumatic tires for wagons, buggies, and other forms of wheeled transportation common in the era. Firestone soon saw the huge potential for marketing tires for automobiles, and the company was a pioneer in the mass production of tires. Harvey Firestone had a personal friendship with Henry Ford, and used this to become the original equipment supplier of Ford Motor Company automobiles, and was also active in the replacement market.[1] In 1988, the company was sold to the Japanese Bridgestone Corporation.
Michelle Arant Michelle Arant
5/4/2018
Star Rating 5
This was my first time visiting a Firestone Auto Care. I took my Jeep Wrangler in for a wheel alignment due to an issue I was feeling with my steering wheel. I explained to James the issue when dropping the car off. He said it may not be an alignment issue that is causing the steering wheel issue I was experiencing. It hadn't had a wheel alignment in over a year so I said go ahead and do it anyway. I need to get it done and if it doesn't fix the issue, then I will troubleshoot further. He explained that Jeeps usually take a little longer to do the wheel alignment, so it would be an an hour and a half. No worries at all, I got an Uber home. Right at 1.5hrs after dropping it off, James called me to tell me it wasn't quite ready however he told me that the mechanic took my car for a drive and felt the same thing in the steering wheel that I described. COOL, I am not imagining things! During the same call James mentioned my air filters could need a change, so I said go ahead and do them. He said that would add an hour; no worries at all. An hour later James called me; my car was ready and he told me the mechanic took my car for a drive after completing the wheel alignment and steering issue completely gone!! Woo hoo! I was very happy! He also explained that as I had an after market air filter he couldn't change it, but he took it out and gave it a wash. Sorry for the long review, however having seen a few not-so-good ones about this store, I felt that I had to give a kudos when it was due. The customer service was outstanding and I will be a frequent customer from now on.
M.C. Lewis M.C. Lewis
3/1/2018
Star Rating 5
I had an extremely rough morning because of a blow out. Peter was able to make me feel that my car was safe and would be well taken care of. He will also give you genuine and trustworthy advice


powered by Yelp
31 reviews
Yelp Review Terry E.
5/15/2018
ALL businesses should have the same level of quality customer service, ability to be flexible to their customers needs, have competitive prices and do the... read more
Yelp Review Vincent M.
7/9/2018
Made a appointment for a coolant leak (coolant pouring from coolant housing). They agreed but couldn't fix it today their people were too busy. If they... read more
Yelp Review Tony P.
5/9/2018
It's nice because they make you make appointments then have you wait an hour and a half to patch a tire (15-20 minutes of work). read more



 






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Basic Road Emergency Kit

AAA reports that every year one out of three drivers will have a road emergency: a flat tire, breakdown, or collision. You cannot be prepared for everything but stocking some basic supplies might resolve the problem, keep you alive, or at least make you safer until help arrives.

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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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Member Benefits

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