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Ted Britt Ford of Chantilly
4175 Auto Park Cir, Chantilly, VA 20151
    (703) 673-2300

Business Hours

Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 8:00 AM - 8:00 PM
Sunday: 9:00 AM - 5:00 PM

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Latitude: 38.9017162    Longitude: -77.4593509


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Anoop John Anoop John
5/26/2018
Star Rating 1
We are on a trip out of town. Our car got an issue. We took it to the nearest Official Ford service center (Marlow Ford) . They ran an official diagnostic and told to replace a specific part.Unfortunately they didn't had it on stock. They gave us the specific part number and diagnostic report and asked as to contact the next nearest Ford service centre (Ted Britt Ford, Chantilly).So we drove to Ted Britt and showed them the report and part number. We asked them to replace the part so that we can continue our trip. To this they replied, "we have to do diagnostic again because we don't trust other Ford dealership ".Keep in mind we had paid $115 for the diagnosis alone in the other place. So we asked them why they need to do it again and can't you just replace the part. To which the person replied "it's like cancer. Just because one doctor told you it's better to check with another doctor again". We had enough by now and told her it is never like cancer and don't give examples like that to anyone.Then she checked with her colleague who said they can replace the part without diagnosis but won't take any responsibility after that. They said it would be 300 dollars total. Part alone is $92. At this point we lost our trust with the price and their service. And we left thinking we will take our chances.. Our advice to anybody on an emergency is to not drop by this place (Ted Britt Ford) because all you get is free medical advice. Marlow Ford on the other hand is a terrific place with a great staff.Take your chances there.
Allen Brandt Allen Brandt
8/13/2018
Star Rating 5
Very pleasant experience. I had received an out the door price (including tax, all fees etc.) and when I arrived the vehicle was out front ready for a test drive. They generated the paperwork exactly as quoted and it was done. Competitive pricing without the hassle or games of the past.
Abigail Ballard Abigail Ballard
5/17/2018
Star Rating 1
After purchasing my vehicle from Ted Britt Ford Chantilly in June of 2013. I didn't anticipate having to be in the market for a new one, not even 5 years later. I began experiencing issues with my 2013 Ford Escape in April. Without warning, my car started shifting out of gear and would not accelerate above 20mph. Given the issues we were experiencing we fully anticipated it to be an issue with the transmission. When researching the problems we were experiencing, we came to find out thousands of others who owned this year and model had problems with the transmission or engine. We had it towed to the Chantilly location for them to diagnose my car. I was called 3-4 days after taking my car to the dealership. The service writer I spoke with called and confirmed it was the transmission and he was going to "work the numbers" and call me back in 15-20 minutes with a quote on repairs. He quoted me a figure of around $6700 which he stated included all repairs plus labor. I laughed. I asked him to have someone give me a call to give me a figure on what they'd offer me for my car as is, without completing the repairs. Just another reason to laugh. $2000 is what they offered me. Keep in mind my car was in immaculate condition with the exception of the issue with the transmission. Not to mention I still owed $6,000 on the car. When I paid for the diagnostic fee, I received the invoice via email with the quote which was over $2,000 more than what I was quoted on the phone. $9048.28. So what if I had authorized the repairs when he called to give me the quote? They were going to try to charge me an additional two grand when I picked up the car? Get out of here. I fully suspect they were simply trying to take advantage of a woman, who they thought didn't know any better and make a profit off of my poor decision to invest money into a Ford. Company is seriously lacking in a quality product. Take your business elsewhere and avoid their untrustworthy service department.
Alexander Blakeslee Alexander Blakeslee
7/31/2018
Star Rating 4
Deals are good as I-ve bought two cars in last two years from them, but don-t trust salesman on light interior seats on Lincoln-s they stain easily when staining shouldn-t be happening. Have two warranties and nothing covers it. Overall disappointed which service department on helping resolve a problem that shouldn-t occur on seats in a car that was only 7 months old. Sad used to love Lincoln Ford but this ruined everything. Service department is friendly though, but for a 50+k car you expect better 7/26/18- Dealership is working with Lincoln to remedy the situation. Will update again 7/30/18- Nevermind dealership has not offered to help resolve situation either with a trade in or covering any of the cost of the repair. Only Lincoln has offered to cover so help. Last time I ever buy from this dealership. Mike Britt has not helped resolve the situation even after emailing him. 7/31/18- Mike Britt called me today and was very friendly and helpful! He came up with a solution that would resolve the situation not just now but a long term option. Will update with final outcome.
Jessica Mummert Jessica Mummert
7/8/2018
Star Rating 5
I-ve had really great experiences with both locations. Their service department is honest, which is such a huge deal imo. When something doesn-t go well, they make it right quickly. And their sales is no nonsense. I-ve purchased 2 vehicles in the past 3 years from them, both for a really great price. Definitely will go back again for another vehicle in the future. Thanks!


powered by Yelp
108 reviews
Yelp Review Sean J.
7/28/2018
I have been a loyal customer at Ted Britt Ford at Chantilly since July 2017 when I used to live in Centreville, VA. I moved to Manassas, VA in the past... read more
Yelp Review George H.
6/1/2018
During a very expensive part replacement at Ted Britt Ford Lincoln, Chantilly, my car was severely scratched up, to the point where the underlying paint was... read more
Yelp Review Kala J.
4/9/2018
Here again a little over a week later. I had an appointment for Saturday but was unable to make it so I rescheduled for today, 9Apr. I arrived and pulled... read more



 






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