Mechan Grade B MECHAN℠ Grade

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Ourisman Chantilly Toyota
4135 Auto Park Cir, Chantilly, VA 20151
    (703) 832-4827

Business Hours

Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Sunday: 11:00 AM - 5:00 PM


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Latitude: 38.9050145    Longitude: -77.4605915


The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Gulnora Pirmatova Gulnora Pirmatova
Star Rating 5
My experience at Ourisman Chantilly Toyota was excellent! Ahmed, our sales person went above and beyond to make sure I purchase the car that I was most comfortable with. He gave me advice and options according to my budget and used all his -magic power- to get it done with a lowest price/rate by coordinating with the manager and financial department. After I decided on a car the process was absolutely painless, quick and professional. I felt like family by the end of the whole process! I would recommend Ourisman Chantilly Toyota and Ahmed in particular to anyone who is looking for a new or used vehicle. Thank you Ahmed for all you help!! Now you-re our family vehicle sales person for life!
Tina Cheatham Tina Cheatham
Star Rating 5
Ourisman Chantilly Toyota has been providing exceptional car on our 4Runner for the 12 years. Our service advisor James is the best! He has great customer service skills and always explains options so we know what our options are. Thanks to James and the awesome technicians, we have 186k miles on our vehicle and it's still in great shape.
Asad Mahdi Asad Mahdi
Star Rating 5
My experience at Toyota Dealership was amazing. Patrick was very nice at the service desk and explained everything very clearly to me. I like that they were able to transport me with their shuttle to a separate location while my car was being worked on. And I didn't have to wait as they took me immediately once my car was taken in. Originally scheduled for a 4-hour servicing, they were done in only 2 hours and notified me immediately and their shuttle picked me up within a few minutes. And then when I came back, I felt like a special guest as they escorted me straight to the check out desk, then had someone personally take me to my car and they even checked the car to make sure that a complimentary car wash was done. I have never experienced such service at a car dealership before and really appreciate it!
Alpha Shaw Alpha Shaw
Star Rating 5
Great customer service!!! They really care about helping customers, I have been to many dealership and I found there's no great place like Ourisman Chantilly Toyota! This is my second time purchasing a car from there with Marcel great guy! Great car sales man! He really takes his time and patient to help customers finding they great car, he is really great! I recommend him!
C F Stan C F Stan
Star Rating 3
I liked that employees were outside all ready to greet you and escort you to where ever you needed to go. I liked that the manager remembered my name and details about my visit, even upon returning (to buy another car). Not sure if it was the panic of spending such a large amount of money or not, but I only felt pressured when it appeared I was ready to commit. But, then again, with the second car I didn't have to buy so I didn't feel any pressure then to just walk away. The cars are in great condition and driving well. Very impressed with the customer service. A follow up. With the first car we were told it was a hybrid and we chose to purchase it because of that reason. Our decision was between a 2013 hybrid and 2016 gasoline, but even after I questioned there was no signs of the 2013 being a hybrid and on a second visit presenting a print out of the exact car advertising it was not a hybrid, we were even shown under the hood, the salesman even said he'd verify and returned stating it was indeed a hybrid, no question. Well, after a ride down to Richmond and noticing the mileage was that not of a hybrid, I looked up the VIN and discovered the car was indeed not a hybrid. No one wants to be lied to and I felt I had brought the issue up twice. I go back to my first paragraph where I felt uneasy and this is probably why, something just didn't sit right. I wrote several people at the dealership of my disappointment and have not received a single reply back, not even an apology. I do love the car, but I had a choice and chose by what I was informed, which was false.

powered by YP
Rating 1 Stars   (2)
YP Review M Y.
Star Rating 1
I just wanted to tell anyone that is planning to go there to buy a advice to you DON'T DON'T DON'T.. it will be the biggest mistake you do ... the sales people are very pushy and they will give you a very rude behavior once you say give me a minute to think, and also asking any question is a big NO , they want to sell the car that's all, I went today for an oil change and I told them about a noise I hear from day one and the customer service MANAGER DOUG started yelling telling me how hard his life with dealing with customers and just walked away after that creating a big scene, will never go there again and we will never ever recommend this place for anyone
YP Review jmayle
Star Rating 1
Shouldn't have gotten any stars! They sold us a certified car that we later discovered had been wrecked! They offered to "make it right" but would only pay for 1 part. No monetary reimbursement for paying extra for certified. Won't EVER buy another car from them again!!!

powered by Yelp
155 reviews
Yelp Review Shani L.
I'm very disappointed in my 3 attempts to order parts for my drivers door lock. I spoke with 6 people on March 14th trying to order parts and schedule... read more
Yelp Review Sonnya B.
Excellent service. But it's expensive. Pros: service. The person who helped us on the phone was very polite. Our service manager was also excellent. Super... read more
Yelp Review Chika D.
Stay away. I was actually happy when I came here but the aftermath has been a nightmare. Shady salesmen. Disrespectful management. Scammers. Thrives. Liars.... read more


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