Mechan Grade A MECHAN℠ Grade
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Ourisman Chantilly Toyota
4135 Auto Park Cir, Chantilly, VA 20151
    (703) 832-4827

Business Hours

Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Sunday: 11:00 AM - 5:00 PM

Yelp

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Latitude: 38.9050145    Longitude: -77.4605915


Reviews

The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Michong Son Michong Son
5/1/2018
Star Rating 1
I went there less than 2 months ago for oil change and check up on brake since it was squeaking. I walked to the service consultant and told him that I would like oil and brake change. He told me that they would check the brake system and let me know if they need to be changed. I was thanking them since they wanted to do an evaluation. He told me those service will take about 2 hours, which was fine since it was busy day(I did make an appointment). After waiting about 3 hours, I finally walked to the service consultant. Once he saw me, he said that he was about to let me know that my car was ready. He recommended few things for my car: wheel alignment and brake fluid change (said that color was too dark when they checked). It was surprise to hear that my brake fluid was dark since I got it changed in another Toyota service exactly 10,000 miles ago. When I confronted, he started giving excuses. Also, when I asked him about my brakes, he said that those were fine; they have 6/32. They would recommend it to be changed when it is 3 or below. When I asked him why it started squeak, he just said that it sometimes does. Well, now less than 2 months since my vehicle maintenance, I decided to take the car somewhere else since squeaking got louder. It turned out that they only checked my front brakes. They did not thoroughly check all wheels. My rear brakes are all worn down and ruined my rear rotor, too. They do not check the vehicle as they are supposed. They just look at your mileage and start suggesting profitable works. I am never going back to this place!
raymond jacobo raymond jacobo
6/22/2018
Star Rating 5
If there-s a 20 stars option here, I would rate them 20! The service and the staffs at Ourisman exceeds our expectations especially Amen Riyati. He-s been very accommodating, informative, and he was able to address all our concerns. Thank you so much! We had a very good experience, and we are looking forward doing business with you again soon. Highly recommended! For those who are looking for someone who can definitely help them, go to Ourisman Toyota, and look for Amen.
Michael Jackson Michael Jackson
6/15/2018
Star Rating 5
Great experience. Our salesman Terry found the perfect car and it wasn-t even on the lot yet. He listened to what we wanted and then checked the back inventory. Not pushy at all and let us make our own decision.
Bonny Beebe Bonny Beebe
5/4/2018
Star Rating 5
I highly recommend this dealership! I went in knowing my credit score, and what price range I needed. My salesman, Ahmed, was great. He was informative, and after explaining what I wanted, he showed me appropriate cars. I give Ahmed an A+! I received the best car sales experience ever. I don't quite remember his name, I want to say Ben, but I am not sure..the gentleman that handled my signing of the papers in finance treated me with dignity, respect, and answered all of my questions honestly and thoroughly. I love my new (used) car! It is EXACTLY what I wanted! I am a very, very happy customer! I will be purchasing my next Toyota at this dealership. I will be bringing my children here, and recommending this place to anyone that asks.
Gulnora Pirmatova Gulnora Pirmatova
4/5/2018
Star Rating 5
My experience at Ourisman Chantilly Toyota was excellent! Ahmed, our sales person went above and beyond to make sure I purchase the car that I was most comfortable with. He gave me advice and options according to my budget and used all his -magic power- to get it done with a lowest price/rate by coordinating with the manager and financial department. After I decided on a car the process was absolutely painless, quick and professional. I felt like family by the end of the whole process! I would recommend Ourisman Chantilly Toyota and Ahmed in particular to anyone who is looking for a new or used vehicle. Thank you Ahmed for all you help!! Now you-re our family vehicle sales person for life!


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Rating 1 Stars   (2)
YP Review M Y.
6/30/2015
Star Rating 1
I just wanted to tell anyone that is planning to go there to buy a car..my advice to you DON'T DON'T DON'T.. it will be the biggest mistake you do ... the sales people are very pushy and they will give you a very rude behavior once you say give me a minute to think, and also asking any question is a big NO , they want to sell the car that's all, I went today for an oil change and I told them about a noise I hear from day one and the customer service MANAGER DOUG started yelling telling me how hard his life with dealing with customers and just walked away after that creating a big scene, will never go there again and we will never ever recommend this place for anyone
YP Review jmayle
7/16/2011
Star Rating 1
Shouldn't have gotten any stars! They sold us a certified car that we later discovered had been wrecked! They offered to "make it right" but would only pay for 1 part. No monetary reimbursement for paying extra for certified. Won't EVER buy another car from them again!!!


powered by Yelp
161 reviews
Yelp Review Shani L.
4/3/2018
I'm very disappointed in my 3 attempts to order parts for my drivers door lock. I spoke with 6 people on March 14th trying to order parts and schedule... read more
Yelp Review C D.
6/20/2018
Purchased car and paid extra for VIP Service (which we have on our Infiniti). Tried 3 times to schedule an oil change but got caught up in a phone tree.... read more
Yelp Review Sonnya B.
8/26/2017
Excellent service. But it's expensive. Pros: service. The person who helped us on the phone was very polite. Our service manager was also excellent. Super... read more



 








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