Mechan Grade A MECHAN℠ Grade

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Ourisman Chantilly Toyota
4135 Auto Park Cir, Chantilly, VA 20151
    (703) 832-4827

Business Hours

Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Sunday: 11:00 AM - 5:00 PM


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Latitude: 38.9050145    Longitude: -77.4605915


The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Fahim Harrif Fahim Harrif
Star Rating 5
i always have an awesome experience at this dealership. I value good customer service. They have excellent customer service and very honest. Stacey King my service advisor has been always available through phone and text almost 24 hours a day. She always recommended the best service to keep my Camry going. I hit a 100k on my Camry and will be coming back for more service. i came one day to just get a oil change and they got me for life as customer..All thanks to Ms. King..
Beverly Manderville Beverly Manderville
Star Rating 5
i had to get my car in the same day to get a lot of delayed maintenance done and get new tires, alignment, etc in order to make the car ready for a long trip. My local dealer could not take my car for over a week, but Ourisman Chantilly let me come in and did everything, including recall work, same day. AND they waived the rental car fee! This dealer is THE BEST I've ever had the pleasure of working with. The customer service was fantastic -- they made me feel like they really wanted my business and would do everything they could to earn it. The work done on the car was excellent, and they even WASHED it! The replacement tires they recommended (because i was not happy with the performance of the original tires) grip the road and are actually provide a more comfortable ride. I could not be happier with the service and will definitely return when I need to!
Allen Brady Allen Brady
Star Rating 1
RIP OFF Dealership. Took car for oil change and door handle replacement. Left the car all day. Got call from them that my car needed 2500 dollars of repairs. Told them to just do what I asked. Picked up the car to find out they charged me 200 dollars for a 20 dollar part and never even did the work I ASKED THEM TO DO. THEY WERE TOO BUSY FINDING OTHER THINGS TO CHARGE ME FOR TO EVEN FIX WHAT I WANTED. They give dealership repairs the reputation they deserve. RIP OFF THE CUSTOMER AT ALL COST. NEVER GOING BACK and will tell all of their crooked dealership tricks. DISHONEST? INCOMPETENT? take your choice, they are both accurate. IN ADDITION ALL THESE 5 STAR REVIEWS ARE FAKE paid for reviews.
George Castaneda George Castaneda
Star Rating 5
Erick my service manager was outstanding! He stayed in touch every step of the way and assisted my wife when she was stranded hours away from home. He had vehicle towed and fixed and she was able to attend her conference without delay. Thank you very much!
Don Mak Don Mak
Star Rating 5
Great service even though it was my first time. Enjoyed the speed of the service especially since it was a busy Saturday morning appointment. Very big waiting area with quite a few outlets for those needing power. Patrick Cadima was very efficient getting me started in their system. Couple of suggestions to the department: 1. have signs directing people to go see an advisor after stopping in the arrival line - it was confusing for a first-timer to know if I should wait by the car for someone or just go to an advisor since I didn-t know who my advisor was. 2. Use a monitor/display to show status of service such as: waiting for tech, with tech, car wash, ready for pick up. But, still have advisor come get those who are waiting. I plan to go back when I need service.

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Rating 1 Stars   (2)
YP Review M Y.
Star Rating 1
I just wanted to tell anyone that is planning to go there to buy a advice to you DON'T DON'T DON'T.. it will be the biggest mistake you do ... the sales people are very pushy and they will give you a very rude behavior once you say give me a minute to think, and also asking any question is a big NO , they want to sell the car that's all, I went today for an oil change and I told them about a noise I hear from day one and the customer service MANAGER DOUG started yelling telling me how hard his life with dealing with customers and just walked away after that creating a big scene, will never go there again and we will never ever recommend this place for anyone
YP Review jmayle
Star Rating 1
Shouldn't have gotten any stars! They sold us a certified car that we later discovered had been wrecked! They offered to "make it right" but would only pay for 1 part. No monetary reimbursement for paying extra for certified. Won't EVER buy another car from them again!!!

powered by Yelp
172 reviews
Yelp Review Wajiha A.
I had my new Camry officially serviced here for the first time, and I was fairly disappointed. I made the appointment online. There was a comment box to... read more
Yelp Review Shani L.
I'm very disappointed in my 3 attempts to order parts for my drivers door lock. I spoke with 6 people on March 14th trying to order parts and schedule... read more
Yelp Review Nisreen M.
We had the pleasure working with Sam Hammad. He was very pleasant to work with. Made our lease purchase very easy and would recommend Sam and ourisman kia... read more


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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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