Mechan Grade C MECHAN℠ Grade

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Pep Boys Auto Parts & Service
2570 Airline Blvd, Portsmouth, VA 23701
    (757) 488-1979

Business Hours

Monday: 7:30 AM - 8:00 PM
Tuesday: 7:30 AM - 8:00 PM
Wednesday: 7:30 AM - 8:00 PM
Thursday: 7:30 AM - 8:00 PM
Friday: 7:30 AM - 8:00 PM
Saturday: 7:30 AM - 8:00 PM
Sunday: 9:00 AM - 6:00 PM


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Latitude: 36.813665    Longitude: -76.35907


The MECHAN℠ Grade is derived by analyzing reviews from multiple sources to evaluate level of customer satisfaction. A small sampling of reviews are included below from providers who have granted MECHAN℠ permission to share them with you. Additional reviews may be available clicking links and visiting review providers not listed.

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Erica Hardy Erica Hardy
Star Rating 1
I wish that I could give no stars!!! Rude loud was what my children and I first encountered. I got a flat on a 10 day old tire that I purchased from Alabama... These guys fixed the tire and didn't want to put it back where the spare goes and called me a lie when I explained that my husband and the other pep boys were able to remove the tire and put it back!!! Never again... Pep boy's has lost a faithful customer.. There's no way that I will buy 5 tires from a company that allows their workers give half ass service!!!
Abraxas TheGreat Abraxas TheGreat
Star Rating 5
Great place to pick up car supplies. Store is clean, organized and someone is always more then willing to help. The parking lot can get a bit packed but other then that this place is pretty much self explained.
Alyssa Connor Alyssa Connor
Star Rating 5
This place is absolutely perfect. The staff is kind and friendly, normally I-ve had mostly terrible experiences at other auto parts stores because I am a woman and they second guessed my abilities. But not here, I recieved nothing but encouragement and praise, and 10/10 would recommend this store to absolutely anyone.
Antwain T Antwain T
Star Rating 5
Purchased a Bosch 3 year free replacement battery a couple of years back...didn't have the receipt....manager was very helpful, enrolled me in the rewards program which tracks activities and gave me a replacement battery (after they test and verify the status of your current battery). They honor there policy without hassle! Thanks for turning a not so good start of the morning into a good rest of the day.
Hanna Bennett Hanna Bennett
Star Rating 5
While the wait was twice as long as advised, the staff was kind and made up for it. I hadn-t planned on returning, but they were sincerely apologetic so I am happy to go back. Thank you!

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12 reviews
Yelp Review Teresa E.
I have family members that have had numerous services performed on their vehicles at this particular Pep Boys. From what they've told me, they have... read more
Yelp Review Tom R.
Showed up for an appointment on time but was totally ignored by the counter man for over 5 minutes. Waited an hour and a half for a 5 minute battery... read more
Yelp Review Steph W.
The boyfriend called to set an appointment for 4 tires installed (about $700 sale) for 5 pm. He gets there at 4:45 pm, they told him he'd get right in... read more


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Pep Boys Auto Parts & Service Photo 1
James Gandee
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Jimmy Credle
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Aj Byrum
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Pep Boys Auto Parts & Service

Basic Road Emergency Kit

AAA reports that every year one out of three drivers will have a road emergency: a flat tire, breakdown, or collision. You cannot be prepared for everything but stocking some basic supplies might resolve the problem, keep you alive, or at least make you safer until help arrives.

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Code of Ethics

MECHAN℠ members have pledged their dedication to business integrity. First and foremost, customers can trust the MECHAN℠ assurance of receiving high quality repair services at fair and just prices.

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Member Benefits

Absolutely the best value for automotive service professionals, MECHAN℠ members receive a vast array of all inclusion technical and marketing services. Explore the benefits risk free for 30-days.

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